Hydrow FAQs

While training on Hydrow you engage 86% of your muscle (compared to 44% for biking and running), which means more calories burned per minute. All our workouts on and off the water are led by our world-class Athletes. With Hydrow, you will not only have incredible instruction, but an entire network of teammates to bond, train, and compete with through our virtually-connected Hydrow crew!

There are many factors that make Hydrow unique from anything else out on the market! 

• We are the only company to offer a Live Outdoor Reality (LOR)™ experience which means we stream live and on-demand workouts from our world-class Hydrow Athletes out on the water. Our Athletes are real rowers, many of whom are training for the national teams.

• The concept for this machine was created by rowers and has a great blend of rowers and non-rowers on staff to help curate the authentic on-the-water workout experience. We are committed to building an experience that is both accessible and enjoyable to both experienced rowers and those trying the sport for the very first time!

• We offer a large library with a wide variety of workout content. There are numerous categories so you can find a workout depending on what you are specifically looking for that day, including pilates, strength training, and yoga classes for days off from rowing! We are adding to this library every day and adding from different locations. 

• Hydrow utilizes reactive electromagnetic resistance along with a strong, woven strap connecting the handle to the machine (instead of a clanky chain) all within a sturdy, versatile, and sleek design.

• Because magnetic resistance is a frictionless technology, Hydrow offers a uniquely quiet fitness experience compared to other popular machines which use loud fans or water tanks for resistance.

• We have a leaderboard and an active Hydrow community so you have virtual teammates that you can row with and compete against.

• Hydrow is nearly silent; a huge departure from the noisy and monotonous experience of traditional indoor rowers.

• Hydrow is a high-performance rower along with an engaging and motivating connected-fitness experience!

We encourage you to try Hydrow out in a store or in a hotel to see and understand the unique differences for yourself.

Hydrow All-Access Membership costs £44/month and is sold separately from Hydrow rowers. Only one paid Membership per Hydrow is needed and includes:

• Daily live workouts led by world-class Hydrow Athletes, taught from scenic destinations around the world

• 4,000+ on-demand workouts, including rowing, Circuit Training, Pilates, yoga, strength, and conditioning

• Unlimited profiles for everyone in your family so that each of you can work out with

• Hydrow on both the rower and the app

• Exclusive milestone rewards to celebrate your achievements

• Access to our live in-workout leaderboard and weekly racing challenges

• Access to Hydrow’s full library of live and on-demand workouts on the Hydrow app, so you can work out, track progress, and interact with the community while you’re on the go

Learn more about Hydrow's Membership.

There are two shipping and delivery options.

Standard delivery: Your boxed Hydrow Rower will be delivered to your porch or outside your front door. For multi-unit buildings, the Hydrow will be delivered to the building entrance, instead of to your unit's front door. This delivery option does not include unpacking, assembly, and removal of packing materials. Four-hour delivery window.

Delivery and in-home assembly (additional charge): Your Hydrow Rower ships with in-home delivery, which includes placement in your room of choice, including up or down one (1) flight of stairs inside your home, assembly, and removal of packaging. 4-hour delivery window.

Read more about Hydrow’s shipping and delivery options on our support site.

There are three shipping and delivery options for Hydrow Wave Rower.

Standard delivery: Your boxed Hydrow Wave Rower will be delivered to your porch or outside your front door. For multi-unit buildings, the Hydrow Wave Rower will be delivered to the building entrance, instead of to your unit's front door. This delivery option does not include unpacking, assembly, and removal of packing materials. Four-hour delivery window.

Delivery in-home to room of choice (additional charge): Covers placement in your selected room for your Hydrow Wave Rower, including up or down one (1) flight of stairs inside your home.

Delivery and in-home assembly (additional charge): Covers delivery to your room of choice including up or down one (1) flight of stairs inside your home, assembly of your Hydrow Wave Rower, and removal of packaging. 4-hour delivery window.

Read more about Hydrow’s shipping and delivery options on our support site.

Unboxed and assembled

• The Hydrow's footprint is 86" long x 25" wide (219 cm long x 64 cm wide).

  • The seat height is 16" (41 cm high) from the floor.

  • The distance from the floor to the top of the screen is 47" (120 cm high).

• The Hydrow weighs 145 pounds (66 kg) and features wheels on the front leg assembly for easy maneuvering once assembled.

Stored with the Hydrow's Upright Storage Kit

• The Hydrow's stored dimensions are 86" high x 25" wide x 33” long (219 cm high x 64 cm wide x 84 cm long; including the collapsed screen).

• Do not store the Hydrow upright without the Hydrow Upright Storage Kit.

Packaged for shipping

• The Hydrow's boxed dimensions are 91" long x 18" wide x 33" high (232 cm long x 46 cm wide x 84 cm high).

• In its packaging, the Hydrow weighs 197 pounds (90 kg).

  • The box has inset plastic handles, making it easy for two people to carry.

For more details about the Hydrow's dimensions, please see our Hydrow Hardware & Electrical Specifications.

CAUTION: Please read all safety information and instructions in the Hydrow Manual before assembly and use. Failure to do so could result in injury. Do not store the Hydrow upright without the Hydrow Upright Storage Kit.

Unboxed and assembled

• Hydrow Wave's footprint is 80" long x 19" wide (204 cm long x 49 cm wide).

  • The distance from the floor to the top of the screen is 43" (110 cm high).

• Hydrow Wave weighs 102 pounds (46 kg) and features wheels on the front leg assembly for easy maneuvering once assembled.

Stored with Hydrow Wave's Vertical Anchor

• Hydrow Wave's stored dimensions are 82" high x 30" wide x 26.5" long (209 cm high x 76 cm wide x 67 cm long; including the collapsed screen).

• Do not store Hydrow Wave upright without the Hydrow Wave Vertical Anchor.

Packaged for shipping

• Hydrow Wave's boxed dimensions are 51″ long  x 20″ wide x 19″ high (130 cm long x 51 cm wide x 49 cm high).

• In its packaging, Hydrow Wave weighs 128 pounds (58 kg). 

  • The box has inset plastic handles, making it easy for two people to carry. 

For more details about Hydrow Wave's dimensions, please see our Hydrow Wave Hardware & Electrical Specifications.

Both the Hydrow and the Hydrow Wave can be safely stored upright using their respective upright storage kits and anchors.

The Hydrow’s Upright Storage Kit requires correct installation into your wall. When stored upright, the Hydrow Rower's measurements are 33" long by 25" wide by 86" high.

The Hydrow Wave has a Vertical Anchor is comprised of two parts - a wall mount and a stand. The Hydrow Wave Rower upright footprint is 26.5"x30"x82".

*The Hydrow Wave Vertical Anchor is not compatible with the Hydrow Rower.

Both Hydrow models are designed so that they can be assembled without professional assistance. However, we strongly suggest using two people during the assembly process. Please read all safety information and instructions in the Hydrow User Guide (Manual) before assembly and use. Failure to do so could result in injury, damage to your Hydrow, and invalidation of your warranty.

The Hydrow Rower can be assembled in under 30 minutes. Use this assembly guide for the Hydrow.

The Hydrow Wave Rower can be assembled in under 90 minutes. Use this assembly guide for the Hydrow Wave.

HOLIDAY RETURNS: Purchases made between November 16, 2023 and December 31, 2023 are eligible for return until January 31, 2024.

Hydrow offers new Members the opportunity to try the Hydrow rower risk-free for 30 days when purchased directly from the Hydrow website (hydrow.com).

If you are eligible for Hydrow's home trial, you can try your Hydrow rower and, if purchased with your Hydrow, any accessories for up to 30 days after your delivery. If you're not satisfied with your Hydrow experience, simply contact Hydrow Member Services within 30 days of delivery, and we'll arrange a free pickup of your Hydrow rower. We’ll also provide a return shipping label for any accessories. Read more about the Hydrow home trial.

Most people who purchase a Hydrow qualify for Hydrow’s 30-day risk-free home trial. Learn more about that here. This return policy applies when you purchase directly from Hydrow AND you are not eligible for our Hydrow 30-Day Risk-Free Home Trial.

 If you are not satisfied with your Hydrow rower, you can request a return within 14 days after your delivery.

Because of the size and weight of the Hydrow rower, we do not offer a refund for any shipping, delivery, or installation charges that you may have paid for your Hydrow delivery.

Returns will be charged an additional return shipping fee of $250, which will be deducted from the total amount of your refund. 

If your Hydrow is returned in damaged condition or with missing parts, or otherwise shows signs of abuse, Hydrow reserves the right to refuse a refund or charge additional restocking fees. 

Hydrow's return policy doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents, subject to the terms of our Hydrow Home Use Warranty. 

Refunds will be credited back to the original payment method only.

For more details and to learn more about returning accessories or pre-paid membership, click here.

To initiate a return, please contact Hydrow Member Services.

Hydrow's Home Use Limited Warranty is included at no additional cost with a purchase of a Hydrow rower either directly from our website or though one of our authorized retailers.

Limited Warranty Periods

• Structural Frame & Upright Storage Kit: Five Years

• Components*,  Screen, & Other Electronics: Twelve Months

  • * Handle, strap, seat assembly, and hinge on the screen carriage are considered components.

• Labor: Twelve Months

To review additional terms and conditions of Hydrow's Home Use Limited Warranty, you can access the full limited warranty document by clicking here.

Importantly, the Hydrow Home Use Limited Warranty only applies to the residential, in-home use of a Hydrow rower. It does not apply to Hydrow rowers in commercial use; please connect with commercialsales@hydrow.com for details.

Hydrow supports ANT+ connections and this is the preferred way to pair an HRM. Many HRMs have the option to connect via multiple methods. We do have the ability to pair Bluetooth-only HRMs if need be, but this is not the optimal method.

There are a few HRMs that we have tested and confirmed to work well with Hydrow when using ANT+ connection:

• Scosche rhythm+

• Scosche Rhythm 24 arm-band

• OTBeat Burn armband

• Polar OH1 arm-band

• Polar Verity Sense arm-band

• Wahoo TICKR and TICKR X chest-strap models. (by ANT+ only)

• TICKR FIT armband (by ANT+ only)

We have also heard numerous reports from our users that the following models function correctly with Hydrow:

• Garmin HRM-Dual chest strap

• OTBeat Flex armband

• OTBeat chest strap

• Peloton HRC01 chest strap

• Polar H10 chest-strap

• Whoop Strap 3.0  (Note: requires a separate subscription, Bluetooth Only via Whoop App)

Note: This list is not exhaustive and there are many other models out there which will likely work just fine with Hydrow. Stay up to date with tested devices here.

The Hydrow and the Hydrow Wave must be plugged in and powered on to enable its electromagnetic resistance mechanism. Without power, you will not feel any dynamic resistance.

Our resistance mechanism does not require an internet connection, but all workouts and screens (including the basic features of Just Row mode), DO require an internet connection.

We very strongly recommend using Hydrow where a strong internet connection (WiFi or Ethernet) is available. We recommend a dedicated 10 Mbps of bandwidth for Hydrow to ensure smooth streaming and a seamless connected-fitness experience. This should be well-within the capability of most homes that use a Broadband internet service (Cable, Fiber etc.) 

See also: Hydrow Hardware & Electrical Specifications and Hydrow Wave Hardware & Electrical Specifications.

If you want to talk to someone from Hydrow, connect with a member of the Hydrow sales and support team by calling:

+1 (833) 889-3121 Office Hours: 10am-7pm ET, Mon-Sat

If you want to ask questions and get a sneak peak into the Hydrow community, check out our member communities on Facebook: Hydrow Training Camp and Hydrow Crew.