FAQs

Question 1

What’s included with the Hydrow Rower Membership?

Accepted Answer

The Hydrow All-Access Membership costs $50/month (plus applicable tax) and is sold separately from Hydrow rowers. This Membership has everything you need to train smarter, stay motivated, and track your progress, including:

* Over 6,000 workouts (and counting) to choose from  
* Live and on-demand rowing workouts with world-class Hydrow Athletes filmed in beautiful waterways around the world  
* Cross-training workouts, including yoga, Pilates, strength, circuit training, stretching, and mobility workouts  
* Smart workout recommendations based on your goals  
* HydroMetrics intelligent training system for real-time performance tracking and smarter training insights\*  
* Milestone markers, including earning Hydrow swag and badges  
* Unlimited user profiles so everyone in your household can work out

*\*HydroMetrics available only on Hydrow Arc and Wave*

[Learn more about Hydrow's Membership.](https://hydrow.com/membership/)

Have a LYQUID strength platform and Membership? You can easily combine with a new Rower Membership for an additional $10/month.

Question 2

How does Hydrow’s 30-day risk-free trial work?

Accepted Answer

Hydrow offers new Members the opportunity to try a Hydrow rower or LYQUID platform risk-free for 30 days when purchased directly from the Hydrow website ([hydrow.com](http://hydrow.com)).

If you are eligible for Hydrow's home trial, you can try your rower and any additional accessories purchased with your Hydrow for up to 30 days after your delivery. If you're not satisfied with your Hydrow experience, simply contact Hydrow Member Services within 30 days of delivery, and we'll arrange a free pickup of your Hydrow rower. We’ll also provide a return shipping label for any accessories.

[Read more about the Hydrow home trial here](https://support.hydrow.com/s/article/Hydrow-30-Day-Risk-Free-Home-Trial-1651497392909).

Question 3

What is Hydrow’s return policy?

Accepted Answer

Most people who purchase a Hydrow qualify for [Hydrow’s 30-day risk-free home trial](https://support.hydrow.com/s/article/Hydrow-30-Day-Risk-Free-Home-Trial-1651497392909). This return policy applies when you purchase directly from Hydrow AND you are not eligible for our Hydrow 30-Day Risk-Free Home Trial.

If you are not satisfied with your Hydrow product, you can request a return within 30 days after your delivery.

Because of the size and weight of the Hydrow products, we do not offer a refund for any shipping, delivery, or installation charges that you may have paid for your Hydrow delivery.

Returns will be charged an additional return shipping fee of $250, which will be deducted from the total amount of your refund.

If your Hydrow is returned in damaged condition or with missing parts, or otherwise shows signs of abuse, Hydrow reserves the right to refuse a refund or charge additional restocking fees.

Hydrow's return policy doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents, subject to the terms of our [Hydrow Home Use Warranty](https://support.hydrow.com/s/article/Hydrow-Home-Use-Warranty-1651497395082).

Refunds will be credited back to the original payment method only.

For more details and to learn more about returning accessories or pre-paid membership, [click here](https://support.hydrow.com/s/article/Hydrow-Return-Policy-1651497390007).

To initiate a return, please [contact Hydrow Member Services](https://support.hydrow.com/s/article/Contact-Hydrow-Member-Services-1651497389634).

Question 4

What is the Hydrow Home Use Warranty?

Accepted Answer

Hydrow’s Home Use Limited Warranty is included at no additional cost with the purchase of a Hydrow rower or LYQUID strength platform.

To review additional terms and conditions of Hydrow's Home Use Limited Warranty, you can access the full limited warranty document by [clicking here](https://hydrow.my.salesforce.com/sfc/p/5e000001DX6T/a/8W000001kpXM/1F7mPrxMA_J6bDGKzurIUZP1lRfVBlC9eyuDJO.RGGY).

You can purchase additional Extended Limited Warranty and Accidental Damage Protection (Clyde Protection Plan) at checkout. For more details on the coverage offered with the Hydrow Extended Limited Warranty and Accidental Damage Protection, [click here](https://support.hydrow.com/s/article/Hydrow-Extended-Warranty-and-Accidental-Damage-Protection-Clyde-Protection-Plan-1651497395786).

Importantly, the Hydrow Home Use Limited Warranty and Hydrow's Extended Limited Warranty and Accidental Damage only apply to the residential, in-home use of a Hydrow rower or LYQUID strength platform.

Question 5

What can I connect to Hydrow Products?

Accepted Answer

Hydrow rowers or LYQUID strength platform works with many but not all common ANT+ and Bluetooth heart rate monitors, such as [Apple Watch](https://support.hydrow.com/s/article/Pair-an-Apple-Watch-with-Watch-Link-1651497391392#:~:text=Select%20a%20rowing%20workout%20on,Hydrow%20screen%20during%20your%20workout.). Learn more about how to connect your heart rate monitors with Hydrow in [our article here](https://support.hydrow.com/s/article/Compatible-heart-rate-monitors-1651497396151), and see a list of compatible heart rate monitors in [our support article](https://support.hydrow.com/s/article/Compatible-heart-rate-monitors-1651497396151).

Question 6

Can you still use the Hydrow rowers without a subscription?

Accepted Answer

Membership is an integral part of the Hydrow experience and should not be considered an optional part of purchasing. Everything that makes Hydrow unique—including all of our premium workout content, progress tracking, and connected fitness elements—will require an active Hydrow Membership.

Hydrow rowers **without** an active membership will operate in [Just Row](https://support.hydrow.com/s/article/Just-Row-mode-FAQs-1651497396162) mode and have very limited functionality. This limited mode allows you to adjust your drag/resistance settings during workouts and displays on-screen rowing metrics during your workouts, but will not record your stats and achievements after your workouts are done. Just Row mode also includes Hydrow 101 tutorial videos and introductory material and allows for Bluetooth connection with heart rate monitors during workouts only.  
   
Features that are **not** available in Just Row mode include:

* All live and recorded workout videos  
* All music and workout audio (no music can be played without membership)  
* Any stored records of your progress  
* Any saved stats after a workout  
* Weekly Racing challenges with Hydrow's online community  
* Ability to appear to other users on the leaderboard  
* Streaming workouts via our Hydrow mobile app

If you choose to just row on a Hydrow without a subscription, do know that you can easily create a subscription later by clicking the “Activate” button on your Hydrow’s home screen.

Question 7

How much does a Hydrow rower cost?

Accepted Answer

The cost of Hydrow rowers varies depending on which model you are looking to invest in:

* **Hydrow Arc:** $2,295\*  
* **Hydrow Origin:** $2,195\*  
* **Hydrow Wave:** $1,995\*

*\*MSRP, may change with sales and promotions*

Do note that these costs are associated with your hardware only, with a Hydrow Membership costing $50 a month, plus applicable taxes.

Learn more about the differences between our rowing machine models with our [Compare Rowers](https://hydrow.com/rowing-machines/) guide.

Question 8

What shipping and delivery options are there for the Hydrow rowers?

Accepted Answer

Hydrow offers two shipping and delivery options:

1. **Standard delivery:** Your boxed Hydrow rower will be delivered to your porch or outside your front door. For multi-unit buildings, the Hydrow will be delivered to the building entrance, instead of to your unit's front door. This delivery option does not include unpacking, assembly, and removal of packing materials. You will also be notified of a four-hour delivery window.

*\*Hydrow Wave Rower offers a third option of expedited delivery service through a small-parcel carrier like FedEx.*

2. **Delivery and in-home assembly (additional charge):** Your Hydrow ships with in-home delivery, which includes placement in your room of choice, including up or down one flight of stairs inside your home, assembly, and removal of packaging. You will be notified of a four-hour delivery window for this option as well.

[Read more about Hydrow’s shipping and delivery options on our support site.](https://support.hydrow.com/s/article/Shipping-and-delivery-options-1651497390852)

Question 9

What are the size differences of the Hydrow rowers?

Accepted Answer

**When unboxed and assembled:**

| Model | Dimensions | Seat Height | Distance from Floor to Top of Screen | Weight |
| ----- | ----- | ----- | ----- | ----- |
| **Hydrow Arc** | 86" L × 25" W (219 cm × 64 cm) | 16" (41 cm) | 48" (122 cm) | 147 lbs (67 kg) |
| **Hydrow Origin** | 86" L × 25" W (219 cm × 64 cm) | 16" (41 cm) | 47" (120 cm) | 145 lbs (66 kg) |
| **Hydrow Wave** | 80" L × 19" W (204 cm × 49 cm) | 14" (36 cm) | 43" (110 cm) | 102 lbs (46 kg) |

*Note that all rowers feature wheels on the front leg for easy maneuvering once assembled.*

**When packaged for shipping:**

| Model | Boxed Dimensions | Packaged Weight |
| ----- | ----- | ----- |
| **Hydrow Arc** | **91" L × 18" W × 33" H (232 cm × 46 cm × 84 cm)** | **200 lbs (91 kg)** |
| **Hydrow Origin** | **91" L × 18" W × 33" H (232 cm × 46 cm × 84 cm)** | **197 lbs (90 kg)** |
| **Hydrow Wave** | **51" L × 20" W × 19" H (130 cm × 51 cm × 49 cm)** | **128 lbs (58 kg)** |

*Note that the box has inset plastic handles, making it easy for two people to carry.*

For more details about the Hydrow's dimensions, please see our [Product Comparison Chart.](https://support.hydrow.com/s/article/Hydrow-Lyquid-vs-Arc-Origin-and-Wave-Product-Comparison)

Question 10

Can Hydrow rowers be stored upright?

Accepted Answer

The Hydrow Origin, Arc and the Hydrow Wave can be safely stored upright using their respective upright storage kits and anchors:

* [The Hydrow Arc & Origin Upright Storage Kit](https://hydrow.com/products/accessories/upright-storage-kit/) requires correct installation into your wall. When stored upright, the Hydrow Rower's measurements are 33" x 25" x 86".  
* The [Hydrow Wave Vertical Anchor](https://hydrow.com/products/accessories/hydrow-wave-vertical-anchor/) comprises two parts: a wall mount and a stand. The Hydrow Wave Rower upright footprint is 26.5" x 30" x 82".

Question 11

How easy is it to assemble a Hydrow rower?

Accepted Answer

All three Hydrow models are designed to be assembled without professional assistance. However, we strongly suggest using two people during the assembly process. Please read all safety information and instructions in the [Hydrow User Guide (Manual)](https://support.hydrow.com/hc/en-us/articles/360028038572) before assembly and use. Failure to do so could result in injury, damage to your Hydrow, and invalidation of your warranty.

The Hydrow Origin and Arc Rowers can be assembled in under 30 minutes. [Use this assembly guide for the Hydrow Origin and Arc.](https://support.hydrow.com/s/article/Hydrow-Assembly)

The Hydrow Wave Rower can be assembled in under 90 minutes. [Use this assembly guide for the Hydrow Wave](https://support.hydrow.com/s/article/Hydrow-Wave-Assembly).

Question 12

Does Hydrow require power and internet?

Accepted Answer

The Hydrow Origin, Wave and Arc must be plugged in and powered on to enable their electromagnetic resistance mechanism. Without power, you will not feel any dynamic resistance.

Our resistance mechanism does not require an internet connection, but all workouts and screens (including the basic features of [Just Row mode](https://support.hydrow.com/hc/en-us/articles/360036372511)), do require an internet connection.

We very strongly recommend using Hydrow where a strong internet connection (Wi-Fi or Ethernet) is available. We recommend a dedicated 10 Mbps of bandwidth for Hydrow to ensure smooth streaming and a seamless connected-fitness experience. This should be well within the capability of most homes that use a Broadband internet service (cable, fiber, etc.)

See also: [Hydrow Hardware & Electrical Specifications](https://support.hydrow.com/hc/en-us/articles/360029280632) and [Hydrow Wave Hardware & Electrical Specifications](https://support.hydrow.com/s/article/Hydrow-Wave-hardware-and-electrical-specs)

Question 13

What are the benefits of a rowing machine?

Accepted Answer

There are so many benefits to a rowing machine and rowing as a form of exercise. Rowing is an efficient, full-body, and low-impact workout that can strengthen your muscles, improve your cardiovascular fitness and improve your flexibility.

To learn more, check out [19 Benefits of a Rowing Machine](https://hydrow.com/blog/rowing-machine-benefits/).

Question 14

Does rowing build muscle?

Accepted Answer

Hydrow rowing machines offer a full-body workout that strengthens your arms, legs, and core. In fact, Hydrow rowing workouts work a whopping 86% of your major muscle groups in each stroke, targeting your:

* Biceps  
* Lats  
* Rhomboids (upper back)   
* Shoulders  
* Forearms  
* Triceps  
* Glutes  
* Quadriceps  
* Calves  
* Hamstrings  
* Abdominals  
* Obliques   
* Lumbar muscles  
* Abductors

**Learn more:** [What Muscles Does a Rowing Machine Work?](https://hydrow.com/blog/what-muscles-does-a-rowing-machine-work/)

Question 15

How many calories does rowing burn?

Accepted Answer

The [number of calories](https://hydrow.com/blog/how-many-calories-do-you-burn-on-a-rowing-machine/) you burn in a Hydrow rowing workout largely depends on factors such as your weight, current fitness level, and workout duration and intensity. However, at a moderate level, you can expect to burn [roughly 300 calories](https://hydrow.com/blog/how-many-calories-do-you-burn-on-a-rowing-machine/) in a 20-minute Hydrow rower workout.

Question 16

Is rowing a good workout?

Accepted Answer

Yes! Rowing machines are a good exercise option for a variety of reasons, including their high calorie burn, combination of [cardio and strength](https://hydrow.com/blog/cardio-vs-strength-training-how-to-unlock-better-fitness-with-this-combo/), and low-impact nature.

Read more here: [Is Rowing a Good Workout?](https://hydrow.com/blog/is-rowing-a-good-workout/)

Question 17

Is rowing good cardio?

Accepted Answer

Rowing is a great source of cardio. It burns a lot of calories, it’s low-impact, improves cardiovascular endurance, and is safe for any fitness level.

[Learn more about how rowing is good cardio.](https://hydrow.com/blog/is-rowing-good-cardio/)

Question 18

Will I lose belly fat by rowing?

Accepted Answer

It can certainly help! Burning belly fat with rowing takes commitment to a regular exercise routine and a nutrient-dense diet that helps you burn more calories than you take in. Over time, dedication to this plan can help you burn fat and build lean muscle.

[Learn more on how rowing burns belly fat](https://hydrow.com/blog/does-rowing-burn-belly-fat)

Question 19

Is 20 minutes of rowing a day enough?

Accepted Answer

How long you should work out on a rowing machine will vary depending on your goals, but yes, you can start seeing benefits in a short amount of time, with just 15 to 20 minutes of rowing per day.

[Learn more about how long you should row to start seeing results.](https://hydrow.com/blog/how-long-should-you-workout-on-a-rowing-machine/)