Hydrow Reviews

Hydrow is THE WAY TO GO!!!!!! Absolutely best experience EVER!!! I ordered online on a Wednesday evening and was doing my first row exactly a week to the day later!!!! The delivery guys were very professional and efficient and respectful! They both wore masks and took shoes off when entering room with light colored carpet where rower was being placed. The delivery guys, Malik and Jared were in and out including set up in less than a half hour!!! I was searching for a class to do and I couldn’t believe there are a lot of classes that were filmed here in Maine close to me on the New Meadows River, how AWESOME is THAT???? The instructors are the best ever!!! I did my first 30 min class today and cracked a good sweat, great music too!!!! Thank you Hydrow you are all number 1 in my book!!!!!

Amazing bit of kit..cannot recommend enough. My wife was dubious and implying I was having a midlife crisis when taking the splash and buying a Hydrow however she currently has more metres under her belt than me! Immersive experience with inspirational instructors. Don’t think twice when considering purchasing. I’m not someone who takes time to write positive reviews or is easily impressed but I need to get the message out there!

good product

I love it! First exercise equipment I actually use and look forward to using. Love the instructors, Dani is my favorite. She keeps me going and makes a 30 minute workout feel like 5!

Awesome I love the challenges.

We had an issue with our Hydrow when we received it. There was intense squeaking. Their Customer Service was stellar as was the technician that came out to fix it..excellent Customer Service!!!

Hydrow products are awesome.

I have had my Hydrow for almost a year and I absolutely Love it!! I get a great workout in a short amount of time and love the strength and mobility classes as well. The instructors are awesome. I use this more than my Peloton Bike+ and am cancelling my Peloton monthly membership. The customer service at Hydrow is wonderful.

Bought the Hydrow on the recommendation of several family members who have them and true to word we love ours!!!

I purchased my Hydrow used from an individual 2 months ago. It seems to be a very well made unit. I have used it daily since purchased. I noticed that two of the rollers on the seat had cracks in them. I contacted customer service fully expecting to purchase the replacement rollers. They responded almost immediately letting me know that they would be replacing the parts for free. Exceptional customer service from Monique at Hydrow member services.

Amazing machine, if you’re considering buying one…just buy it!

Family friendly We love this machine and customer service is even better highly recommend to change your life and to just plain feel better

I highly recommend this product. My cardiovascular health is improving while my split times are coming down and best of all it is enjoyable. I learned to tie my shoes a little on the snug side so my heel does not slide up and down in my shoes. Very enjoyable and something I can use over and over for a long time. I look forward to my ‘my-time’ on my rower. I find it reduces my stress also.

I just passed my two-year anniversary with HYDROW. The machine, the crew and the company are all awesome. I’m writing this because I see the recent negative comments, which two years ago were unheard of. If you are reading reviews as a way to help you decide whether to buy, please note that most of the recent negatives concern delivery. That’s too bad, and it certainly must be frustrating for those affected, but delivery has little to do with the positive experience you will have with the machine once yours is installed. Other common complaints concern the monthly subscription. I don’t understand how anyone buys this without knowing the importance and cost of the subscription. If you don’t want to pay $40/month, don’t buy it! Writing the company down because you didn’t realize there was a monthly cost is unfair – that’s on you! I so enjoy my HYDROW and get such value from it, I have bought three more for family members (the monthlies are on them), and they love their HYDROWS, too. The high ratings are well deserved. Hope the company can get its apparent delivery problems ironed out. Buy it!

We’ve had the Hydrow for 6 months and I’ve waited to write a review. I wanted to see if the Hydrow was going to be another fad (like our previous treadmill and bike) or a valuable and well used machine. A family member told us about Hydrow and I was very interested due to it being low impact and almost a full body workout. I’ve had to give up running due to a severe hip injury and prior back surgery and therefore stopped doing cardio. Even though the wife and I had never rowed before, we decided to take a gamble with it. What we like: The instructors and workouts are absolutely amazing! They’re motivating without being overbearing (like Peloton) and we really enjoy their conversations during the workouts. They keep us engaged and wanting to row, even on days when we’re tired. I actually miss rowing when we are out of town. My back and hip took a few weeks to get used to it, but haven’t had any pain or problems, even while getting an excellent workout. I can honestly say, I haven’t been in this good of shape in a long time. I’ve lost 40 pounds and gone from a pant size 40 to 36. In 15-20 minutes, I get an excellent workout and row 3-4 times per week. I appreciate being able to adjust my effort level and speed for when I need to take it easy for a quick break during the workout. Did I mention motivation?? The leader board, my own personal goals, and the instructors keep me engaged and pushing past fatigue towards my goals. It’s really nice for Hydrow to send a water bottle, socks, etc. when you meet their distance goals! We haven’t had any issues or problems with the machine. Things we don’t like: We only have one Hydrow and we fight over it sometimes! Seriously, there is nothing to NOT like about it. It’s worth the money and the minimum amount of time you’ll invest in yourself when you get a Hydrow.

My Hydrow journey started with unanswered emails to Hydrow’s sales team and a 1-star review on Trust Pilot, which was ultimately flagged and removed, because I didn’t produce my original emails to Hydrow for “verification.” That’s how it s-t-a-r-t-e-d. After asking the Hydrow website virtual assistant MANY questions — specifically about their shipping and setup processes — I took the leap and bought my Hydrow. The local carrier contracted for delivery absolutely lived up to their negative reviews. The shipping company called within four days and scheduled my delivery and setup. I took the afternoon off of work, and the delivery was a complete NO-SHOW. So very not cool. I cannot even begin to describe how ticked off I was. I called the carrier (they didn’t call me) and the guy told me that my Hydrow had been accidentally placed on a one-man truck, and it needed to be on a two-man truck for delivery and setup. He then told me it would be another two-weeks before they could fit me back into the delivery schedule. I, literally, told him to go to H-E double hockey sticks, because it wasn’t my fault their loading dock employees were obviously inept and couldn’t load their trucks properly. We settled on the machine being delivered the following week. I also contacted Hydrow’s customer support with an email or two clearly depicting how deeply unsatisfied I was. IMPORTANT NOTE: Hydrow’s Customer Support Team is 100% on point. They stayed in contact with me and assured me that they were working directly with the local carrier to ensure that they showed up when scheduled. So I waited for another week, took another afternoon off of work (again), and was 100% prepared to call Hydrow and tell them to keep their machine — if the carrier messed up the delivery again. To my surprise, the truck pulled up early. ONE GUY got out of the truck, lugged my Hydrow up two flights of stairs and was putting the machine together in the hallway of where I live, while waiting for to me arrive at the scheduled time. This delivery guy was professional, pleasant and fast. When I asked where his helper was, he told me never had a helper — he was always a one-man delivery truck. I chose to let this go, but not without telling him his dispatcher was a lying POS. Be that as it may, the guy hauled my Hydrow into my home, set it up and made sure that I was happy. I was so impressed by him that I tipped him $100. Now…I’ve said ALL of that to get to this point: If you can get past the shipping BS, the rower itself is A-FRICKIN-MAZING. There are so many “classes” to take and “places” for you to row. I especially liked the tutorial classes in the beginning, where they emphasize proper form and utilization while rowing. The rower is quiet, but can really take a beating when you want to ramp things up and get your heart rate racing. The screen is adjustable and crystal clear. And LARGE. So when you’re all of the way at the back of the glide, you’re not straining to see the screen. It’s bluetooth enabled, so using your AirPods is an easy set up. The volume adjusts easily on the right side of the screen. I’m 51 — a former avid weight lifter — and was, most assuredly, in the worst shape of my life when I started using my Hydrow. Why do I tell you this? Because this machine is low impact and offers a variety of levels of intensity, which is fantastic when you’re trying to gradually build back a little muscle, while simultaneously achieving cardio. If it’s RESULTS that you seek — as in looking in the mirror and seeing your body change — this is the machine for you. It will take about two months of regular use before your friends start commenting, but it will happen. I could go and on about how well the Hydrow is built, and how well it works, but there are thousands of reviews to read. Literally, thousands of happy customers. I still vehemently believe that Hydrow needs to remedy their shipping woes, because man-o-man, once UPS/FedEx hands it off to a local carrier for delivery, everything seemingly goes straight into the crapper. (And that’s the ONLY reason why I didn’t go with a five-star review.) But if you can get it delivered, it is definitely worth the purchase, and, as long as you actually use it regularly, you will be very happy with your Hydrow RESULTS. Keep in mind that once you purchase your Hydrow, if you have any delivery issues, CONTACT THE HYDROW CUSTOMER SUPPORT TEAM IMMEDIATELY. I can’t say this actually happened, but it seemed like there was a “Come To Jesus” call that transpired between Hydrow’s Customer Support and the local carrier, after I contact the Customer Support folks.

Great experience

I ordered my Hydrow no problem at all. It arrived within two weeks, easy delivery right to my garage! I choose to set up myself and it really was a no brainer, you do need someone to help you though! The classes so far have been awesome and am enjoying it much more than my boring water tower! The classes make the difference for me. I do like the water tower style but this machine is a beast, less smooth but am sitting in a more comfortable position. I am looking forward to the coaching! My only complaint is I can’t delete my classes that I start in error!!!!

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We are enjoying our new hydrow. The daily recommended workouts are keeping us on track.